Terms and Conditions

Launch Planner is provided by Launch Planner Pty Ltd (ABN 57 674 795 745) (“Project Profile”, “we”, “us” or “our”). By creating an account, purchasing a subscription or using Launch Planner, you agree to these Terms and our Privacy Policy. If you use Launch Planner for an organisation, you confirm that you have authority to accept these Terms on its behalf.

Launch Planner helps property professionals prepare project details, deliverables, budgets, schedules, supplier information, contractor requests, proposals, collateral workflows, summaries and exports. We may improve or update the service over time, provided changes do not remove rights that cannot lawfully be excluded.

A subscription is licensed to one individual login. You must not share login credentials, resell access, or allow another person to use your account. Contractors invited into a project use their own access and only see the project content made available to them.

• You must be at least 18 and provide accurate, current account information.
• You are responsible for activity carried out through your login.
• You must protect your password and unique contractor or sharing links and notify us promptly if you suspect unauthorised access.
• We may require verification, restrict access or reset credentials where reasonably necessary to protect users or the service.

Launch Planner costs A$49 per month unless a different price is clearly displayed before checkout. Prices are inclusive of GST where applicable. Stripe processes payment details on our behalf.

• Your subscription begins when Stripe confirms payment and renews automatically each month until cancelled.
• You authorise recurring charges to your selected payment method. If payment fails, we may retry it and restrict paid features while the account is unpaid.
• You may cancel at any time through the billing controls made available in Launch Planner or by contacting us. Cancellation takes effect at the end of the paid billing period, and access normally continues until then.
• Fees already paid are not refundable merely because you change your mind, except where required by the Australian Consumer Law or another applicable law.
• We will give reasonable advance notice of a price increase. The new price will apply from a future renewal, and you may cancel before it takes effect.

You retain ownership of project information, images, files, messages and other content you or your contractors submit (“User Content”). You give us a limited, non-exclusive licence to host, copy, process, display and transmit User Content only as needed to provide, secure and support Launch Planner.

You are responsible for ensuring that:

• User Content is accurate enough for its intended use;
• you have the rights, permissions and privacy notices needed to upload and share it;
• contractor and supplier contact details are used for legitimate project purposes; and
• your sharing settings and recipients are appropriate. You should revoke links that are no longer required.

Launch Planner facilitates invitations, proposals, comparisons, awards and delivery communications. Unless Launch Planner is separately engaged under a written services agreement, contractors and suppliers are independent third parties. You are responsible for selecting them and agreeing their final scope, price, timing, intellectual property, insurance and other commercial terms.

Template deliverables, contractor proposals and supplier details are planning inputs, not endorsements or guarantees by Launch Planner.

Calculations, benchmarks, schedules, critical paths, suggested copy, images and exports are planning aids. Actual costs, media performance, production requirements, timelines and regulatory obligations can differ. You must review outputs and obtain suitable professional advice before making financial, contractual, development, media or legal decisions.

You must not use Launch Planner to:

• break a law, infringe rights, mislead, defraud, harass or distribute malware;
• upload unlawful, confidential or personal information without authority;
• probe, bypass or interfere with security, access controls, rate limits or another account;
• scrape, reverse engineer or copy the service except where law expressly permits;
• send spam or use contractor invitations for unrelated marketing; or
• use the service in a way that unreasonably burdens or damages it.

We and our licensors own Launch Planner, including its software, design, branding, templates, catalogue structure and documentation. These Terms grant you a limited, revocable, non-transferable right to use the service during your subscription. They do not transfer our intellectual property to you.

We aim to provide a reliable service but cannot promise uninterrupted or error-free operation. Maintenance, security events, internet failures and providers such as Supabase, Stripe, Resend, Lovable and mapping services can affect availability. We will take reasonable steps to restore material interruptions within our control.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, including under the Australian Consumer Law.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss, lost opportunity, lost profits, or loss caused by inaccurate User Content, contractor conduct, third-party services or decisions made from planning estimates. Where the law allows us to limit a remedy for a failure to meet a statutory guarantee, our liability is limited, at our option, to supplying the service again or paying the reasonable cost of having it supplied again.

You may stop using Launch Planner and cancel your subscription at any time. We may suspend or end access if you materially breach these Terms, create a security risk, fail to pay, or use the service unlawfully. Where practical, we will give notice and a reasonable opportunity to fix the issue. We may act immediately where needed to protect users, information or the service.

Account cancellation does not automatically delete all information. See our Data Deletion Policy.

We may update these Terms to reflect service, legal or security changes. We will publish the new version and give reasonable notice of material changes. If you do not agree, you may cancel before the change takes effect. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and courts entitled to hear appeals from them. Before starting formal proceedings, please contact us so we can try to resolve the issue promptly.